Terms & Conditions for Digitality Chats

Effective Date: 21st January 2026

Welcome to Digitality Chats, an AI Chatbot as a Service provided by Digitality (“we”, “us”, “our”). By accessing or using our website, services, products, chatbot solutions, or any content offered through digitality.co.in (“Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use our Services.

1. Eligibility

To use our Services, you must:

• Be at least 18 years old or capable of entering into a binding contract.
• Provide accurate and complete information when creating an account.

2. Service Description

Digitality Chats provides automated AI chatbot solutions designed to help businesses engage with customers, capture leads, and provide instant support. Features offered may vary based on subscription plans and service level.

3. Account and User Responsibilities

• You agree to keep your account credentials confidential.
• You are responsible for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account.

4. Payments and Fees

Subscription fees, pricing, billing cycles, and payment terms are outlined at the time of purchase. You agree to pay all applicable fees to maintain access to the Services. All payments are processed securely and are non-refundable unless otherwise stated.

5. License and Access

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes only.

6. Acceptable Use

You agree not to use the Services to:

• Violate any applicable laws or regulations.
• Transmitting harmful, illegal, or offensive content.
• Exploit, reverse engineer, or interfere with the operation of the Services.

7. Intellectual Property

All intellectual property rights in the Services, website, code, and content remain our exclusive property. Your use of the Services does not grant any rights or licenses to our trademarks or copyrighted material.

8. Termination

We may suspend or terminate access to the Services if you violate these Terms or if we discontinue a service. All outstanding fees remain due upon termination.

9. Disclaimers

The Services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free operation, and we do not warrant that the AI responses are accurate or error-free.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim related to these Terms or the Services shall not exceed the amount you have paid to us in the 12 months preceding the claim.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of courts in [City/State], India.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

Contact Information

If you have questions about these Terms, contact us:

• Email: info@digitality.co.in
• Phone: +91-81118-31425